World of Westgate Mastercard®

Team Member Resources

1. Qualifying

What does a customer need to be eligible?
To qualify for the World of Westgate Mastercard, they must have an active U.S. bank account, a mobile device with US phone number (No GoogleVoice, Twilio, etc), and a physical mailing address in the US (no PO Boxes).
Is the card available in all 50 states?
There are five states pending credit approval from regulators – Nevada, Nebraska, New Hampshire, Oregon and Vermont.  Imprint expects approval within weeks for each of these. Applicants with physical mailing addresses in these states may provide their email address in the application process to be notified when they are eligible to apply for the card.
Can a Westgate owner that lives outside of the US apply?
No, at this time, they must have a US phone number and US physical address to apply.
What information is required to sign up?
Full legal name, birth date, physical home address (no PO Boxes), email address, last 4 digits of their SSN (or full SSN if required), income, housing
Will applying for the card affect the customer's credit?
Credit will only be pulled if they are presented with an offer and accept the offer. If they do not qualify, they will be notified during the application process and their credit will not be affected.
Why does a customer need a smartphone to apply?
To sign up for the World of Westgate Mastercard, they must scan a QR code in order to begin their application in the Imprint app or visit imprint.co/westgate-apply to apply on the web. Customers must have a smartphone with the ability to download the Imprint app (iOS or Android) in order to accept their offer. The Imprint app is also where you will view your balance, apply rewards, and pay your monthly statement.
Can someone apply with a TIN number (taxpayer identification number)?
No. The World of Westgate Mastercard is a consumer product which requires a social security number and is not available to businesses.

2. Signup

How does a customer sign up?
To sign up for the World of Westgate Mastercard, they must scan a  QR code in order to begin their application in the Imprint app. Or visit imprint.co/westgate-apply to apply on the web. Follow the prompts and enter the required information. If approved, they will see their credit offer with APR, limit and terms and conditions.
How long will it be until customers get a card?
If approved and they accept the offer, they will receive their virtual card number immediately in the Imprint app. Tap the card in the Imprint app and select “Show virtual card number” to begin using their card right away.

A physical card will also be mailed to them but may take up to 10 business days to arrive.
Will a 0% financing offer or other promotions be available to use?
Not at this time.  We have launched a new program and enriched the rewards they can earn at Westgate with 3% back in rewards on all Westgate Resorts Spend. Periodic promotions will run from time-to-time.
Can a secondary card be issued on the same account (authorized users)?
No, however, each household can have multiple cardholders. Each person must apply separately on their own mobile device or on web (wife, husband, mother-in-law, etc.).

3. Approved, declined, or incomplete applications

Why was a customer's application declined?
Declines may happen for a few reasons, Customers can re-apply to ensure that all the fields were answered correctly without impacting their credit score.

‍Our credit decision is based in whole or in part on information obtained in a report from TransUnion. While we are not able to adjust or override this decision, they are welcome to reach out to TransUnion directly for clarification.  Their address is P.O. Box 2000, Chester, PA 19016-2000 and toll-free phone number is 833-395-6938.
If a customer lives in a state that is not yet approved, will their application be declined?
No, if they live in one of the states that is not yet approved, they will not be declined, however they will not be able to complete their application just yet. They will be prompted to opt in to be notified once their state is eligible.

We are not able to issue cards in: Nevada, Nebraska, New Hampshire, Oregon and Vermont

4. Using the card

How do customers use their digital card?
They will be prompted to add their digital card to their digital wallet such as Apple Pay or Google Pay when they are approved for the card. This digital card can be used at point of sales that are equipped for touchless transactions.
How do customers use their virtual card?
To retrieve their virtual card number, they can tap on the card image in the Imprint app to toggle the “show virtual card number” into the ON position. This will reveal their card number, expiration date, and CVV.
Can down payments or mortgage payments be made immediately after card approval?
Yes, subject to the available credit limit. To retrieve their virtual card number, they can tap on the card image in the Imprint app to toggle the “show virtual card number” into the ON position. This will reveal their card number, expiration date, and CVV. they can share the virtual card number with the Westgate sales manager for the transaction to be charged on the card.
Can the billing cycle dates of the card be changed?
No. However, they can set up automated payments on a date that is convenient to them prior to the due date.
Can recurring payments (mortgage, annual HOA) be set up immediately after card approval?
Yes, using the virtual card. An owner can use the virtual card number in the Imprint app to complete the recurring payment authorization.
Can customers pay over the phone?
At this time, there is not a way to pay over the phone. All payments must be made within the Imprint app through a bank account. A bank account can be linked by tapping their Name > Banking > Following the steps to link a bank via the secure platform Plaid, or by manually entering their bank account and routing number.
Can customers pay their balance with a credit card?
We are not able to accept balance payments from a credit card. All payments must be made within the app through a bank account.

5. Applying rewards

How long will customers have to apply rewards?
Their rewards won’t ever expire. But they can apply rewards to past transactions within 90 days after the transaction settles.
How will customers know what transactions are eligible?
Transactions that have a green icon in their transaction history in the Imprint app are eligible to have rewards applied to them.
Do customers have to use all their rewards at once?
No, they can choose the amount of rewards they’d like to apply on each eligible transaction.
Will rewards expire?
No, their rewards won’t expire.
I have more questions
Please visit the Imprint Help Center at https://westgatesupport.zendesk.com/hc/en-us for more information. Still have additional questions? Click the chat icon in the lower right corner of the page to get in touch with an agent.

Customers can also send an email via this form: https://westgatesupport.zendesk.com/hc/en-us/requests/new

or call 1 (888) 693-1683.

Have more questions?

Get in touch with us at support@imprint.co